MeloCare Clinic Edition
Your patient heard about forty percent of it. MeloCare holds the rest.
A warm organizer with a caring partner built in — no scripture, no religious language. Patients and their families leave with the diagnosis in plain English, a medication purpose list, and a structured summary of what you said.
How MeloCare eliminates clinic IT burden — no integration, no logins, no patient data entry.
Why the name MeloCare?
MeloCare comes from the Greek μέλω, “to care” or “to be a concern to someone.” In the clinic, that means care does not end when the exam-room door closes. An office that makes sure a patient understood the diagnosis, remembers the medication purpose, and knows what to ask next is an office that cares past the appointment. The same root reaches μέλος, “member” — a reminder that continuity, not a single visit, is what keeps a patient connected to their care. MeloCare is the memory aid and translator that lets your practice show that concern without adding work to your staff.
The people behind MeloCare do this work out of a faith conviction that caring for the sick matters — and we keep that conviction quietly in the background so the clinic tool serves every patient well.
What the office actually does
- Once: fill in the practice, the clinicians and a plain-English bio for each. Six minutes.
- Once: print the QR cards and a stack of the one-page handout.
- Every visit after that: hand one to the patient. That is the whole workflow.
No integration, no login for staff, no patient information typed into MeloCare by your team. The patient carries their own record.
We translate, we never edit
Your clinicians write the diagnosis, the plan, and the instructions using the precise medical language they were trained to use. MeloCare does not change a single word of that. It stays on the page exactly as the clinician wrote it.
What MeloCare adds is a short, plain-English companion next to it — written at about an 8th-grade reading level — so the patient can say, “Oh, that is what that means for me.” The medical record is unchanged; the explanation is just a translation layer that helps the patient and the caregiver follow the conversation.
Six minutes of setup, once
You add your clinicians, phone numbers and after-hours line one time. That produces a permanent QR code and link for the practice. Nothing changes per patient, so there is no visit-by-visit work and no patient data entry.
A one-page sheet for patients who don't scan
Print a stack of the black-and-white handout and keep it at the front desk. QR code, typed-out link, three steps for home, your phone numbers, and blank lines for next-visit questions.
Fewer front-desk callbacks
Most callbacks are comprehension, not complication. Patients who wrote it down and understood it call less.
Educational, never prescriptive
MeloCare explains what a medication class does. It never states dosing, never changes a plan, and always points back to your instructions.
No patient data on our servers
The patient types or pastes their own information into their own phone. It never leaves that phone. There is no central database, no patient identifier, and no account for the patient to remember. The office only supplies a generic QR code and a phone list.
If a patient wants MeloCare on a laptop too, or loses their phone, they can save a passphrase-locked backup file from their own device and open it on the new one. The file is encrypted in their browser and is never uploaded, so it does not create a record for the practice, for MeloCare, or for anyone else to hold.
Privacy, HIPAA, and what the clinic does not see
The following statements describe how MeloCare is structured to minimize legal and compliance risk for the practice. They are not a substitute for advice from your own health care attorney or compliance officer.
What happens if a patient loses the phone they used?
MeloCare provides a patient-controlled export: the patient may generate an AES-encrypted backup file, secured by a passphrase known only to them, entirely within their own browser. The file is not transmitted to, received by, or retained by MeloCare or by the practice. MeloCare cannot decrypt this file and neither can your practice — only the patient’s passphrase opens it, and if it is lost, no one can recover the file. The printed care packet remains available as a paper record the patient controls.
Does MeloCare create HIPAA liability for our practice?
MeloCare is built so that the health information a patient enters stays on that patient’s own device. We create no patient account, issue no patient identifier, and keep no patient records.
There is one exception, and the practice should understand it. When a patient uses Ask MeloCare, their question and a copy of their saved care profile are sent through MeloCare’s servers to our AI provider so that an answer can be generated. That information is used to produce the answer and is not written to any MeloCare database. The same is true when a patient photographs a visit summary or a medication label. Patients can use every other part of MeloCare — the organizer, the medication list, the task board, the printable packet — without any information leaving the device.
The only information the practice supplies is a generic practice profile: name, clinicians, disciplines, and phone numbers. It contains no patient identifiers.
Your compliance officer should evaluate MeloCare under your own policies. MeloCare is in pre-launch and is not offered to clinics as a HIPAA-ready service until a business associate agreement and our security documentation are in place and confirmed in writing.
Does anyone at the clinic see what the patient enters?
No. Clinic staff cannot view patient workspaces, cannot see the patient’s condition, medications, supplements, notes, or chat history, and do not receive any dashboard, report, or alert containing patient-entered information. The patient is the sole user of their own workspace.
Does anyone connected to the Church Edition see patient information?
No. The Church Edition and the Clinic Edition run on the same application with separate configurations. No church administrator, sponsor, volunteer, or ministry leader has any route to information a patient creates through a clinic QR code — that information is never stored on our servers at all.
What patient information does MeloCare actually store?
MeloCare stores only the generic practice profile created during setup: practice name, clinician names, disciplines, phone numbers, and after-hours instructions. The patient-entered health information exists only in local storage on the patient’s own device. There is no cloud backup, no patient identifier, and no patient account.
Is a breach of patient information possible?
No digital tool can guarantee zero risk. However, because patient data remains local to the patient’s device, there is no MeloCare-hosted central repository of patient PHI for an unauthorized party to target. The patient is responsible for the security of their own device and any printed care packet they choose to share.
Does the clinic endorse any faith content shown to the patient?
No. The Clinic Edition opens with no scripture or religious content. The patient may privately choose to enable optional faith-based encouragement for their own use; the practice never selects it, never views it, and does not administer, recommend, or endorse it.
Included: the part nobody bills for
Every patient workspace includes a mind, body and spirit section — plain coping skills borrowed from psychology for the waiting, the 3 a.m. hours, the fatigue and the caregiver who is running out. It costs the office nothing and requires no referral.
It opens with no faith content at all. The patient can privately turn on Scripture or another tradition for themselves; the practice never sets it and never sees it. Anything that sounds bigger than a coping tool points straight at a real person — your social worker, a counselor, or the 988 line.
Simple pricing
$279/office/month
Up to 100 active patient workspaces
- Unlimited printing, visit debriefs, medication and supplement lists
- 750 AI conversations a month across the office, then a lighter answer mode
- Printed exam-room QR cards and the printable take-home page
- Clinic-tone translator, medication directory, visit debriefs, task board
- Your clinic name on the patient’s workspace
Add another 100 patient workspaces
Paid by the practice, not the patient
- Patients leave with their diagnosis written in plain English
- A medication and supplement list they can print and hand to a pharmacist
- A structured record of what you said, kept on the patient’s own device
MeloCare is not clinical staff time and no MeloCare activity may be counted toward any time-based billing requirement. The subscription is a business expense, not a billable service. Read the procurement guide.
MeloCare is a patient education and organization tool. It is not a medical device, does not provide medical advice, and does not replace your clinical instructions. Patient bands are billed per office; each band adds 100 active patient workspaces.