Privacy

A church care ministry is not a covered entity under HIPAA, and everything in MeloCare is entered by the patient or their family about themselves. MeloCare does not receive records from a doctor’s office system and does not connect to an electronic health record.

The care profile — condition, medications, supplements, care team — is stored on the device you typed it into. Clearing it in the app removes it. A church administrator can see which families are approved and how many tasks were covered. They cannot see a family’s medical details or their conversations with MeloCare.

One thing does. When you use Ask MeloCare, your question and a copy of your saved care profile are sent through MeloCare’s servers to our AI provider so an answer can be written. The same happens when you photograph a visit summary or a medication label — and before that picture is sent, MeloCare blacks out the top of the label for you and lets you cover anything else, so names and addresses are painted over on your own device and the original picture never leaves it. That information is used to produce the answer and is not written to any MeloCare database. If the AI reads back something that looks like a name, phone number, address, prescriber, or prescription number, MeloCare drops it before it reaches your screen. Every other part of MeloCare works without anything leaving your device.

The only information MeloCare stores on a server is the church profile an administrator creates once — church name and scripture translation — plus the subscription billing record. Neither holds patient information.

• Sell health information, or use it for advertising.
• Share a family’s conversations with their church, their employer, or an insurer.
• Use identifiable patient information to train models.

You delete your information by clearing the care profile and conversation in the app on your device. Church staff cannot see your workspace and cannot delete it — only you can. If you have saved an encrypted backup file, delete that file too. Ask us anything about this through the waitlist form until support contacts are published.

MeloCare is offered in the United States only. It is not available to people in the European Economic Area, the United Kingdom, or Switzerland, and requests from those regions are declined.

Every user accepts the full legal disclaimer, with consent checkboxes, before the app can be used: MeloCare legal disclaimer.

The full question-and-answer list lives on the FAQ page. These one-page summary can be handed to an attorney, a church care team, or a family:

• MeloCare privacy FAQ (PDF)